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Privacy Policy & Terms and Conditions

Effective Date: 5/08/2025

Welcome to RHIANNON'S CLEANING SERVICES (“we,” “our,” or “us”). By using our website Home | My Site 2 or booking our services, you agree to this Privacy Policy and these Terms & Conditions.

1. Privacy Policy

1.1 Information We Collect

We may collect:

  • Personal Information: Name, email, phone number, address, and details you provide when booking or inquiring about our cleaning services.

  • Service Information: Details about your property and cleaning needs.

  • Website Usage Data: IP address, browser type, and pages visited (via cookies or analytics tools).

1.2 How We Use Your Information

We use your information to:

  • Provide and manage our cleaning services.

  • Respond to inquiries and send quotes.

  • Confirm bookings and send service updates.

  • Improve our website and customer experience.

1.3 Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share your information with:

  • Trusted service providers who assist us.

  • Legal authorities, if required by law.

1.4 Cookies

We may use cookies to improve your browsing experience. You can disable cookies in your browser, but some features may not work as intended.

1.5 Data Security

We take reasonable steps to protect your data, but no method of online storage is 100% secure.

1.6 Your Rights

You can request to access, update, or delete your personal information by contacting us:
Email: rhiannoncleaningservices@gmail.com
Phone: 0422394729

2. Terms & Conditions

2.1 Services

We provide residential, commercial, and specialised cleaning services in Albany, WA and surrounding areas, subject to availability.

2.2 Quotes & Pricing

  • Quotes are valid for [X days].

  • Prices may change if the scope of work changes.

  • All prices include GST unless otherwise stated.

2.3 Bookings & Cancellations

  • Appointments must be booked in advance.

  • Please understand that Rhiannon's Cleaning Services charge the full amount of your (the client) quote/invoice if we receive less than 48 hours notice when you would like to cancel a clean.

  • All bookings are priced and planned to a strict time schedule, thus it is important for our staff to have access to the location at the time of the booking and no later as this is when your service time starts and will not be altered for any reason at all.

  • In the circumstance of our staff not being able to enter the location of the clean, staff will contact you and wait 15 minutes after the arrival time. If you do not contact our team in those 15 minutes, the clean is automatically cancelled and you will be charged the cancellation fee (full amount).

2.4 Access to Property

You must ensure safe and timely access for our staff. If we cannot access the property, a call-out fee may apply.

2.5 Payment

  • Payment is due on completion within 30 days].

  • We accept:

  • Cash – Payable on completion of service.

  • Bank transfer / EFT – Payment to our nominated bank account.

  • Credit card / Debit card – Visa, Mastercard, EFTPOS.

  • Invoice

  • Late payments may incur interest or fees.

2.6 Customer Responsibilities

  • Remove fragile or valuable items from cleaning areas.

  • Provide accurate details about the property.

  • Notify us of any hazards.

2.7 Liability

We are not responsible for:

  • Pre-existing damage.

  • Loss caused by incorrect information.

  • Indirect or consequential loss.

2.8 Satisfaction Guarantee

If you’re unhappy with our service, contact us within 24 hours for a re-clean or resolution.

2.9 Health & Safety

We comply with all safety regulations and may refuse service if unsafe conditions exist.

2.10 Changes to These Terms

We may update these Terms & Conditions at any time, with the latest version available on our website.

3. Contact Us

RHIANNON'S CLEANING SERVICES
Email: rhiannoncleaningservices@gmail.com
Phone: 0422394729
Location: Albany, WA, Australia

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